DM
Dineo M
1 reviews | Active since Nov 2020
04 May 2024, 13:46
Bad Customer Service
Emailed Bankmed in March asking for a medical aid card. It is May, no sign of the card. I send follow up emails weekly and I keep getting a automated reference number but no response. No one called to confirm my address or check if I received the card.
If this was Discovery my card would have arrived within 5 working days. Very disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Bankmed's replyOfficial
06 May 2024, 09:07Dear Dineo, we're truly sorry to hear of your experience - please do forgive us.
That said, may you please share your preferred physical address that you'd like for us to deliver the membership card to (via inbox), and we'll ensure that it's delivered soon.
In the meantime, we're investigating what exactly transpired to your card request so that we may address it accordingly and avoid a recurrence in the future. Best.
That said, may you please share your preferred physical address that you'd like for us to deliver the membership card to (via inbox), and we'll ensure that it's delivered soon.
In the meantime, we're investigating what exactly transpired to your card request so that we may address it accordingly and avoid a recurrence in the future. Best.
Bankmed's reply06 May 2024, 09:07
Official
Dear Dineo, we're truly sorry to hear of your experience - please do forgive us.
That said, may you please share your preferred physical address that you'd like for us to deliver the membership card to (via inbox), and we'll ensure that it's delivered soon.
In the meantime, we're investigating what exactly transpired to your card request so that we may address it accordingly and avoid a recurrence in the future. Best.
That said, may you please share your preferred physical address that you'd like for us to deliver the membership card to (via inbox), and we'll ensure that it's delivered soon.
In the meantime, we're investigating what exactly transpired to your card request so that we may address it accordingly and avoid a recurrence in the future. Best.
Bankmed's replyOfficial
07 May 2024, 17:04Hi Dineo, received - thank you so much.
We'll process your request and revert soon with feedback.
Best wishes.
We'll process your request and revert soon with feedback.
Best wishes.
Bankmed's reply07 May 2024, 17:04
Official
Hi Dineo, received - thank you so much.
We'll process your request and revert soon with feedback.
Best wishes.
We'll process your request and revert soon with feedback.
Best wishes.
Bankmed's replyOfficial
08 May 2024, 14:16Thank you for taking our call. We have requested for a driver to deliver your card. They will be in touch with you on the day of delivery. Should you need any further assistance please do not hesitate to give us a shout, and we will get in touch to assist. We hope you have a wonderful day. Take care and stay safe. 🌸
Bankmed's reply08 May 2024, 14:16
Official
Thank you for taking our call. We have requested for a driver to deliver your card. They will be in touch with you on the day of delivery. Should you need any further assistance please do not hesitate to give us a shout, and we will get in touch to assist. We hope you have a wonderful day. Take care and stay safe. 🌸