AN
Abel N
1 reviews | Active since Nov 2021
01 Dec 2022, 13:45
BAD Customer Service and treated unfairly
We have an outstanding claim for 4 months that was initially pre-authorized by bank med consultant via telephone and then when claim from submitted by provider it was rejected. We have then tried to deal with multiple consultants (every time we call, we speak to new person) so we have a start from the bottom.
The consultant who gave us authorization gave us incorrect information and now we as members need to bear the issue of that which is totally unfair and out of line.
Some consultants say they going to call us back but never do and we always end up calling to try and get this matter resolved.
Helpful (0)
Replies (7)0
Replies (7)
Bankmed's replyOfficial
01 Dec 2022, 14:15Hi there, thank you for bringing this matter to our attention. We will refer your query to the relevant team to assist and we'll be in touch.
Bankmed's reply01 Dec 2022, 14:15
Official
Hi there, thank you for bringing this matter to our attention. We will refer your query to the relevant team to assist and we'll be in touch.
AN
Abel N's updateReviewer Update
01 Dec 2022, 14:20I am currently still waiting for consultants to provide feedback on this matter, so I hope this matter will be concluded soon with the provider been paid. Also, I would like to know what internal action will be taken on the consultants that did not do their job effectively and provided bad service
AN
Abel N's update01 Dec 2022, 14:20
Reviewer Update
I am currently still waiting for consultants to provide feedback on this matter, so I hope this matter will be concluded soon with the provider been paid. Also, I would like to know what internal action will be taken on the consultants that did not do their job effectively and provided bad service
Bankmed's replyOfficial
01 Dec 2022, 17:05Hi Abel. Our team is currently investigating your query and we will be in touch to provide you with feedback.
Bankmed's reply01 Dec 2022, 17:05
Official
Hi Abel. Our team is currently investigating your query and we will be in touch to provide you with feedback.
AN
Abel N's updateReviewer Update
03 Dec 2022, 07:03This claim and query is going on for 4 months so what else needs investigation? It is simply, bankmed gave clients wrong information before the procedure was done and claim was authorizedto be submitted. Bankmed need to deal with its internal process and me the client should not be punished due to the incompetence of your staff... that is the solution. Also the consultant Thariq Khan should of contacted me with feedback yesterday but still no feedback from anyone. It seems that if I don't follow up and make this urgent then all falls by the wayside
AN
Abel N's update03 Dec 2022, 07:03
Reviewer Update
This claim and query is going on for 4 months so what else needs investigation? It is simply, bankmed gave clients wrong information before the procedure was done and claim was authorizedto be submitted. Bankmed need to deal with its internal process and me the client should not be punished due to the incompetence of your staff... that is the solution. Also the consultant Thariq Khan should of contacted me with feedback yesterday but still no feedback from anyone. It seems that if I don't follow up and make this urgent then all falls by the wayside
Bankmed's replyOfficial
03 Dec 2022, 16:51Hi Able, our teams will be in touch during business hours.
Bankmed's reply03 Dec 2022, 16:51
Official
Hi Able, our teams will be in touch during business hours.
AN
Abel N's updateReviewer Update
05 Dec 2022, 13:27It is business hours and still no one has made contact with me ????
I guess this is the norm at Bankmed
I guess this is the norm at Bankmed
AN
Abel N's update05 Dec 2022, 13:27
Reviewer Update
It is business hours and still no one has made contact with me ????
I guess this is the norm at Bankmed
I guess this is the norm at Bankmed
Bankmed's replyOfficial
05 Dec 2022, 18:46Hi Abel, thank you for your patience. Our records indicate that our team has made contact with you and feedback has been provided regarding your query. Please do let us know should you require any further assistance and we'll be in touch. Take care.
Bankmed's reply05 Dec 2022, 18:46
Official
Hi Abel, thank you for your patience. Our records indicate that our team has made contact with you and feedback has been provided regarding your query. Please do let us know should you require any further assistance and we'll be in touch. Take care.