Bad Bankmed Bad

I have repeatedly been dissapointed by bankmed medical aid. The latest incident was when I dediced to go for check ups at dentist and optometrist. Before I made appointments, I firstly called bankmed and asked about my benefits and cover for optometry and dentistry and I was assured that the medical aid would cover everything and there is an off chance that there would be a very small extra amount that would be deducted from my medical savings account. Bankmed took the whole amount of the claims from my savings account and now I have nothing left for the rest of the year and my baby boy and daughter are also dependants on my medical aid. If I knew this, I would not have gone for the check ups, but I trusted the agent of bankmed.

The previous incident was a claim my gynae lodged and was not paid by them because according to them, the gynae used the same code twice and they cant pay for the same code twice. I called the gynae and then bankmed again numerous times and eventualy I had to pay the gynae R2500 which I feel was not my responsability. I pay the medical aid every month no problem, but when its time for them to pay, problems galore!!!!

Another incident was also a claim the hospital lodged too late according to bankmed and thereforr they refused to pay and the hospital held me liable. I called bankmed again to try and reach a negotiation, but then they said that they did not pay because the hospital used the same code twice- same as with the gynae. I nearly went balistic at this point. I am still struggling with this issue though.

I am seriously considering joining Another medical aid because bankmed is Just not worth the trouble.