aA
alvinmonty A
1 reviews | Active since Feb 2017
03 Mar 2026, 11:43
Bad admin service
Both myself and my doctor sent an email for my chronic heart meds. 17th and the 25th. They are basically calling me a **** claiming that there was no attachment and that they have no record of my emails which were definitely sent to them. I have proof of emails sent to x3 different email addresses.
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Replies (2)
Bankmed's replyOfficial
03 Mar 2026, 11:57Hi Alvin. Thank you for reaching out and sharing what happened. We’re truly sorry for the frustration and distress this situation has caused you, especially when it involves something as important as your chronic heart medication. We completely understand how concerning it must be to be told that your emails or attachments weren’t received, particularly when you and your doctor have both sent them multiple times and you have proof of this. Please rest assured that we will look into this matter urgently and revert as soon as possible. 🙏
Bankmed's reply03 Mar 2026, 11:57
Official
Hi Alvin. Thank you for reaching out and sharing what happened. We’re truly sorry for the frustration and distress this situation has caused you, especially when it involves something as important as your chronic heart medication. We completely understand how concerning it must be to be told that your emails or attachments weren’t received, particularly when you and your doctor have both sent them multiple times and you have proof of this. Please rest assured that we will look into this matter urgently and revert as soon as possible. 🙏
Bankmed's replyOfficial
12 Mar 2026, 09:57Hi Alvin. Thank you for your ongoing patience. As per our records, our team has assisted with the matter. Please do let us know if you require any further assistance and we will be in touch. Regards.
Bankmed's reply12 Mar 2026, 09:57
Official
Hi Alvin. Thank you for your ongoing patience. As per our records, our team has assisted with the matter. Please do let us know if you require any further assistance and we will be in touch. Regards.