Baby and me programme

Item: Bankmed
Rating: 1
Author: Pearl M

I was at the gynecologist for my first visit and they first told the lady at reception that they can't pick up that im registered for the baby and me programme. When she handed me the phone the lady confirmed my details and said I've been registered since last year and I've already used up 2 consultations so I'm now left with 3. I only registered this year in January for the programme and I only went to the GP and not a gynecologist and today was my first time, I dont understand how were the GP visits taken from the benefit and not from the 2 consultations that we get yearly and I was never informed about that. I am not happy at all.

Helpful (0)

Replies (3)

Bankmed's replyOfficial

07 Mar 2022, 11:45

Hi Pearl, thank you for reaching out to us. Apologies for the frustration caused. We'll look into this matter and revert with feedback. Regards.

Bankmed's reply07 Mar 2022, 11:45

Official

Hi Pearl, thank you for reaching out to us. Apologies for the frustration caused. We'll look into this matter and revert with feedback. Regards.

Pearl M's updateReviewer Update

07 Mar 2022, 13:39

The lady from the gynecologist phoned me back and said you guys still insist that the programme started last year, I dont understand that at all and how can I have 3 consultations left? If going to a GP counts as a consultation from the programme why wasn't I informed of this? This is unacceptable this medical aid is failing me for the second time now

Pearl M's update07 Mar 2022, 13:39

Reviewer Update

Bankmed's replyOfficial

07 Mar 2022, 17:08

Thank you so much for allowing us to clarify the benefit to you telephonically. It was such an honour connecting with you, Pearl.

Please do not hesitate to reach out to us should you require further assistance regarding this matter. Best wishes.

Bankmed's reply07 Mar 2022, 17:08

Official