Baby and Me Program : Complete lack of service and customer care

I joined Bankmed's Baby and Me program in March 2017. The program promised to provide a baby bag and a comprehensive guide to pregnancy and parenting etc. They also promised constant communication throughout my pregnancy and the simplification of certain administrative procedures given that I am on the program. This of course is in addition to the "enhanced benefits" of being on the program.

It is August 2017 and to date none of these have been fulfilled. The last communication with them was to thank me for joining the program (of course this comes with their increased fees to me as a member). But there is still no baby bag, there is no book and what makes it worse there is no electronic communication either. When I emailed to complain, all I received was an automated response and nothing further.

This has got to be the most pathetic baby program ever. What makes it worse it that we have to be members of Bankmed because of employer rules...so because they know that we are captive business, they see no need to treat their customers fairly.