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salma B

1 reviews | Active since Jan 2017

17 Apr 2018, 11:11

Awaiting for medical aid cards

My husband and I joined bankmed 9 Months ago yet we have still not received our medical aid cards.

I have contacted your agents but still have not received our cards.

0
Replies (1)
Bankmed
Bankmed's reply17 Apr 2018, 14:50
Official

Hi Salma

We apologise for the delay in delivering your membership cards, we rely on the postal services to deliver membership cards, which usually takes 6-8 weeks. We've confirmed that you have been assisted by our Client services and delivery of the cards has been arranged. Please allow 3-5 working days for delivery to occur.

Regards

Bankmed Servicing Team