FG
FATIMA G

1 reviews | Active since Aug 2013

09 Nov 2017, 16:58

Auth Number

Unacceptable behavior , u need to go the extreme just to get a auth no , spend a hr on the ph with a consultant which puts me on hold all the time , they asked for a referral form from a gp they actually get one then they still have the nerve to tell me that there is information not on the form but when I read the form to the consultant all information is on the form , so pathetic u can not be ,,,, we pay so much money just to get terrible service ,,,,,

0
Replies (2)
Bankmed
Bankmed's reply10 Nov 2017, 09:53
Official

Hi Fatima, we apologise for the inconvenience caused, we will follow up with the relevant team and we will revert with feedback. Regards

Bankmed
Bankmed's reply10 Nov 2017, 16:31
Official

Good day Fatima, , we apologise for the frustration that you have experienced when dealing with Bankmed, we have followed up with the relevant team and can confirm that your specialist consultation request was approved. An email was sent to you, you may respond directly to it for further assistance on the matter. Regards