Appalling Service and No full payment on a claim

I received an appalling service from Bankmed when I logged a claim.I went to the Dr and paid cash and claimed it back.Bankmed did not communicate anything for more than two weeks until I followed up with them.Bankmed responded by say something is hidden I should send again.I did send what was requested.Bankmed decided to pay the claim to the specialist without communicating with me even though I send them proof of payment.I don’t understand why Bankmed did that because the last claim was paid directly to my account. Bankmed did not pay the full amount and the excuse was my funds were depleted.I went to my profile to check and I have ample funds as I always curry over annually since 2019.

Bankmed your service is appalling to the extent that I will tell my employer about this appalling service and send them this link with all this reviews so that the they can look at other medical aids since the season to change medical options is upon us.

So disappointed