1 reviews | Active since Feb 2010
Always receiving incorrect Feedback from Bankmed
<p>I am in the process of processing a claim through Bankmed. I enquired and followed process as described. Many weeks later every email or consultant sings a different song. I still have not manged to resolve. Is there anybody in Bankmed that can help once and for all. I cannot carry on sending emails to enquiries and waiting days for incorrect responses or calling the call centre and waiting many minutes to get the incorrect information.</p> <p>HELP!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Dear Angela
Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience.
We will escalate this matter and will be in touch.
Regards
Bankmed Servicing
Dear Angela
Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience.
We will escalate this matter and will be in touch.
Regards
Bankmed Servicing
Dear Angela
We've confirmed that you have been contacted and feedback provided accordingly. Please accept our sincerest apologies for the frustration caused by this matter.
We will ensure that this is thoroughly investigated and addressed internally.
Regards
Bankmed Servicing
Dear Angela
We've confirmed that you have been contacted and feedback provided accordingly. Please accept our sincerest apologies for the frustration caused by this matter.
We will ensure that this is thoroughly investigated and addressed internally.
Regards
Bankmed Servicing
I was not contacted, I had t sit on the phone for long periood of time and try and find the consultant to provide me with feedback, once again incorrect information gained. Maybe you shoud ask me instead of the consultant who provided the bad feedback.
I was not contacted, I had t sit on the phone for long periood of time and try and find the consultant to provide me with feedback, once again incorrect information gained. Maybe you shoud ask me instead of the consultant who provided the bad feedback.
Dear Angela,
Thank you for your comment.
We've confirmed that the correct information has been supp**** to you. The company you are using is not registered with the Board of Healthcare Funders (BHF) and as such the monitor will not be paid. A registered provider such as Dischem needs to be used in order for us to review payment.
Regards
Bankmed Servicing
Dear Angela,
Thank you for your comment.
We've confirmed that the correct information has been supp**** to you. The company you are using is not registered with the Board of Healthcare Funders (BHF) and as such the monitor will not be paid. A registered provider such as Dischem needs to be used in order for us to review payment.
Regards
Bankmed Servicing
Feedback form Bankmed:
Query regarding a supplier for a Blood Pressure Monitor
We have tried to contact you regarding your query, unfortunately attempts have been unsuccessful.
We cannot allocate Omron with the Board of Healthcare Funders (BHF). This means that this supplier does not have a South African practice number. kindly provide us their practice number.
Additionally, the Blood Pressure Montior has to have a valid NAPPI code (National Pharmaceautical Product Index), kindly confirm the NAPPI code.
The item must also be purchased with a doctors’ prescription. Standard billing and claims rules will apply.
A Blood Pressure monitor is subject to the medical and surgical appliances limit of R 6120 per family, per annum. The Blood Pressure monitor has a sub-limit of R1450 per family, per annum.
Kindly be advised your limit is R1450
Go to get the monitoor, you only paid some 970, and I needed to pay the difference, again wrong info. The monitor costs 1199, you added an addiitonal 50, so I paid in 275.
Inof says yu pay 1450??????
Feedback form Bankmed:
Query regarding a supplier for a Blood Pressure Monitor
We have tried to contact you regarding your query, unfortunately attempts have been unsuccessful.
We cannot allocate Omron with the Board of Healthcare Funders (BHF). This means that this supplier does not have a South African practice number. kindly provide us their practice number.
Additionally, the Blood Pressure Montior has to have a valid NAPPI code (National Pharmaceautical Product Index), kindly confirm the NAPPI code.
The item must also be purchased with a doctors’ prescription. Standard billing and claims rules will apply.
A Blood Pressure monitor is subject to the medical and surgical appliances limit of R 6120 per family, per annum. The Blood Pressure monitor has a sub-limit of R1450 per family, per annum.
Kindly be advised your limit is R1450
Go to get the monitoor, you only paid some 970, and I needed to pay the difference, again wrong info. The monitor costs 1199, you added an addiitonal 50, so I paid in 275.
Inof says yu pay 1450??????