Additional Dependants

I handed in forms to my payroll for additional dependants on my medical aid. They then battled to find the correct e-mail or fax for it to be sent. Eventually it was sent in February 2016. I then followed up with Bankmed Rep at our office and it reflected on her laptop that the dependants are loaded. I followed up with the call centre afterwards and they say no dependants are loaded. They then forward me to new business and they informed that two documents are outstanding. Nobody from Bankmed notified me to say that these documents were required. If I didn't phone in, I wouldn't have known. Today I followed up again, now I get told page 8 & 9 is not dated. This is unacceptable service! If this is not resolved as soon as possible I am cancelling my medical aid.