Absolutely pathetic service!

I have been trying to add a beneficiary to the membership since the 12th of September 2019!!! I was reassured that the beneficiary (my wife) would be added as at the 1st of November, 2019- this was not the case. I was advised that there was outstanding information which was necessary for the application. I immediately sent the information through and still, nothing materialised. Due to the delay in service, I called weekly (if not daily) with zero information from Bankmed’s side. I called again yesterday (14th January, 2020) and the consultant insisted that there was still outstanding information. It has also been rather frustrating speaking to numerous consultants, who then do not know what is going on and add to the delay, as opposed to having one dedicated consultant dealing with the application- especially considering that this is an existing member. Today (15th January, 2020), I called the service centre and we advised that the application had in fact been cancelled by bankmed as of the 12th of December 2019 without any communication from them, and now need to do a new application, while we may also need to get new doctor’s reports due to the delay. Over and above the pathetic service and inconvenience caused, I was told that I, the client, should phone daily to follow up- so I must check if the consultants are doing their job?! Unacceptable!

I then proceeded to send a complaint to their complaints department- this took a full week before I received a response- the response was also so frustrating as they requested further documents and 'written proof' of previous communication or they would not take any steps to rectify the abysmal service that their staff is providing!

They do all that they can to avoid doing their job!

If I could give them a no stars, I would