A F*** Up...once again

I have been struggling from December to have my request sorted and still not done. this affecting my claim back.<br> The change of your administration from Bankmed to Discovery has highly affected this and has left me making numerous calls to have my issue sorted. I know have to call between your departments to try and resolve my issue, a waste of my time as well as a expense to me. I want my issue resolved as soon as possible!!!!! What a useless medical aid.