4th day waiting for a response

I mailed Bankmed for the second time on Sunday 18:40 as they did not properly address my questions the previous time (only attached statements, did not explain anything in the e-mail copy.<br> <br> I am posting this complaint to (again) remind Bankmed that I WILL expect a response by COB tomorrow, as per your 5 day reply policy.<br> <br> Bankmed ows us more than R1100 - which needs to be refunded to us asap, as this has been dragging on for very long.<br> <br> Long story short, after paying a supplier who is not contracted in (but our plan does cover it as Bankmed has confirmed) over R11000 out of our own pockets and claimed it back, Bankmed went ahead and paid the supplier AGAIN. The initial amount that Bankmed agreed to pay for the treatment, the amount they claimed to have paid to the supplier as per our statements, and the payment statements that they sent to the supplier all states different amounts! Please sort these amounts out asap and refund us as the member and not the supplier must have been paid in the first place.<br> <br> Waiting for your response tomorrow.<br>