4th complaint same issue 4 months later (claim)

4 months later I still do not have a refund on my claim as bankmed and discovery cannot sort out their IT systems, the service I receive from these 2 organizations are disgusting, the staff don't seem to care and no one even bothers to solve your problem, even after escalating this problem to Rishana Singh who apparently is a senior person at Discovery, I would like the email addresses of Teddy Mosomothane and Dr Shrey Viranna so I can escalate my issue to them and tell them about the disgusting service I receive from Bankmed and Discovery.