4 months later and claim not paid

I submitted a claim in January 2016 for services rendered at Dischem, which was not paid, after 2 complaints on Hellopeter I received an email from Annelize on the 29th of February stating that Bankmed will process a claim of R426.73, but they are currently experiencing systems issues and cannot process the claim, on the 10th March i received another mail stating that they are still having issues reprocessing claim, on the 22nd of March another email stating that they still have system issues, I sent further emails for feedback on the 29th and 30th of march before I received a response, stating that due to the Easter holidays the system issue has not been sorted out. Honestly how *********** is your IT department if they are unable to fix this issue, when will i be refunded? I hate being with Bankmed unfortunately I cannot move or I would have, there is no value in being a client with them, customer services doesn't exist.