3 WEEKS AND NO CARDS VIA COURIER

Item: Bankmed
Rating: 2
Author: Crystal B

I REQUESTED CARDS TO BE DELIVERED TO ME VIA COURIER ON 29 FEB, I CALLED IN 5 OR 6 TIMES AFTER THAT TO FOLLOW UP AND EACH AND EVERY TIME A CALL CENTER AGENT WOULD PROMISE TO CALL ME BACK AND NOBODY CALLS. SO NOW FOR THE 7TH TIME I AM CALLING IN AGAIN AND THEY CANNOT FIND THAT THE CARDS WERE SENT OUT TO ME. THIS IS ABSOLUTE NONSENSE. I MUST WALK AROUND WITH MEMBERSHIP CERTIFICATES.

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Replies (1)

Bankmed's replyOfficial

16 Mar 2016, 14:00

Hello crisyb,

Thank you for your comment.

We've confirmed that you have been contacted and your cards delivered. Please accept our sincerest apologies for any inconvenience caused by this matter. We assure you that this is not the level of service we strive to deliver and will address this internally.

Please do not hesitate to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.

Regards
Annelize
Bankmed Servicing

Bankmed's reply16 Mar 2016, 14:00

Official