2015 saving refund due

<p>I have been a member of Bankmed since 2006 using the comprehensive cover which had a savings. Due to the increase of the medical aid over the years, November 2015 I downgraded to traditional with no savings, meaning the savings that I accumulated over the years was supposed to be paid into my cheque account, end of May as they promised. It's now almost end of May and when you call Bankmed we are told stories, first the said 31 May 2016 funds will be paid, nothing, I called they said the money will reflect in 3-5 days, then still nothing, I sent them an email and they said 24June 2016. Now I enquired again and I was told the money will be available in 7 days counting from the 22nd June excluding weekends, now again today 28 June some lady from finance says my money will be available in 2 weeks, which it will be July. We have been given the run-around about this and it's seems like our money have been used and stalling until they get it. This is frustrating as some of us are single parents, needs those funds for school fees and kids winter clothes. I have asked them to give me something in writing but they agreed, it's been 2 days waiting for that letter, and nothing, like the money they owe us. I'm just wondering if the money is accumulating interest or will find the funds decreased. My Bankmed number was ********** </p>