2 weeks for refund...

On the 27/03 I called bankmed's call centre and I spoke to an agent about my daughter's glucose strips not being covered. He told me the Dr has to call ***and this will be sorted in 24 hrs.The Dr called on the 31/03 and was told that I will be able to buy the strips in 24hrs. On the 04/04 96HOURS LATER I went to buy the strips and i got the shock of my life when they told me at the pharmacy that the strips are not covered and my funds have been exhausted. I had to pay cash since we had already ran out of strips. Yesterday I call the call centre to find out why the strips were not covered. I was told some story about your pharmacy taking long to authorise and they only authorised it yesterday, the consultant told me that I can claim the money back BUT I have to go back to the place I bought the sticks (USING MY PETROL AGAIN) to ask for a statement so bankmed can refund me. He also told me that I will wait 2weeks for the refund. NOTE THAT THIS WAS NOT MY FAULT AND I USED MONEY THAT WAS SUPPOSED TO BUY MY DAUGHTER'S GROCERIES FOR HER DIABETES. I REFUSE TO WAIT TWO WEEKS FOR SOMETHING THAT WAS CLEARLY BANKMEDS FAULT. I NEED THIS MONEY BY THE END OF THE WEEK.