10 month old query still not resolved

I have now called numerous times regarding the healthy food benefit. At first I was not being paid out the amounts due to me when there were roll over amounts. After the 3rd time this happened I could suddenly no longer view my statements.

I logged a query ref ********** 946 regarding this in January. Its now 10 months down the line and the issue is still not resolved. Each time I call in for an update I get told the matter will be escalated to a team leader and would be phoned back. Since then I've only been called back once and provided one manual statement.

How do you expect me to ever want to do business with you if you can't resolve a query in this amount of time?