Customer service means nothing

On Friday the 29th I received calls from Bankcol consultant "Ben Mogale" at 08:48. During this time I was in a meeting and could not answer the calls. The consultant tried for about 3 times to call me and immediately after that I received a shocking message from the number +*** stated "Miss Nyawula its Ben Mogale from Bankcol regarding your Nedbank Presonal Loan if you are unable to make payment on the account its better to speak to me rather than cut my calls i am making an effort to try reach out to you and you deliberatly cut calls forgetting that the account was handed over because you defaulted, i can easily return the account to nedbank and give them a green light to institute legal action solely because you don't wanna speak to me Ben Mogale ***" I could not believe my eyes when I read the message and what shocked me the most is that I had a good relationship with the previous consultant that was dealing with the account, not even once she disrespected me in this way. Later on this Mogale guy called me again and I requested that he hands over my account to someone else who will treat me with respect and not threaten me. A few seconds later another consultant called me, without even apologizing or informing me that he is taking over the account he made it clear that all he cares about is the payment. He also indicated that what happened between me and Mogale doesn't concern him at all, I just need to corporate and state when will I be making a payment. This made my experience even worse and when I indicated to him that their conduct is brand damaging to the company that they are representing, the response that I received was that I am accusing him and making someone else's fault his. The call was dropped on my ears. This created an impression that CUSTOMER EXPERIENCE at Bankcol is not important at all and it means nothing to them all they care about is the payment and what concerns me is that they are representing big companies such as Nedbank. Regardless that my account is with them, I am still a customer and therefore should be treated with respect. You do not treat people like trash just because they owe you.