*********** BANK WINDHOEK AND FNB

I have tried to make a straightforward payment to a very efficient booking agent in Namibia for our December holiday. Following a very difficult online FNB process of making the payment, with no assistance of guidance from FNB, BANK WINDHOEK has simply decided to decline the payment, and charge me R 500.00 to return the payment to my FNB account. This is *********** and unfair, as neither BANK WINDHOEK, not FNB has contacted me about this, even following e-mails sent to both banks regarding the matter.