Bakki

I wish I could give Bakki a rating of -1. I used the bakkie app to schedule the pick up and delivery if a couch for upholstery. The app sent my request to 6 drivers and Brandon greyling accepted . You can pay a deposit or the entire amount via the app .I paid the deposit. Of R73. The driver then sent a watsupp to say that his bakkie broke down the morning. Why then did he accept the job? I sent bakki various mails vaia their support and had no luck contacting him via telephone. I do believe this is not a legitimate company .how do I get u money back.