Parcels have been in China for 15 days already. REally bad delivery and service

Worst service ever my problem has not been solved. My products are still in China and its 15 days already. I dont know how you can take our money but then not deliver on your promises

Then this is the transcript of my support conversation. Please do you know what you are talking about

vory Tue, 02/04/20 04:04:37 pm Africa/Johannesburg Hello. Thank you for contacting customer service. We are celebrating the Spring Festival holiday, there is a delay to reply to emails and to ship orders from Jan,23rd to Feb,5th. And how may I assist you today? Marcel Jewell 04:04:59 pm HI would like to know *** is going on woth my orders Ivory 04:05:53 pm Hello, My name is Ivory. How may I assist you today? Marcel Jewell 04:06:11 pm HI would like to know *** is going on woth my orders You take our money but dont deliver onld just close on the days you cant deliver time. You Ivory 04:06:54 pm May I know your order ID? Marcel Jewell 04:07:08 pm Order No: ***8 Ivory 04:07:19 pm I'm checking details for you, please allow me a moment. Marcel Jewell 04:07:21 pm Order No: ***1 Order No: ***0 Order No: ***3 orders.xls I have ordered a lot from you guys alrady but now im getting tired of this bull**** Ivory 04:11:38 pm It takes 2-3 minutes more please allow me a moment. Thank you for the information. Please allow me a moment while I pull up the order and check the details for you. Marcel Jewell 04:16:53 pm I have checked the details some of my orders have not moved for 15 days orders.PNG Ivory 04:18:05 pm As I have checked and found that your order ***1 has been shipped on 2020-01-21 and it takes 15-25 business days to deliver the order from the shipping date. Business days do not include Saturday/Sunday and any public holidays. Also I am sending you a tracking link for the same please check it in below links:-https://www.trackingmore.com/buffaloex-tracking.html?number=BUFZA***YQ Marcel Jewell 04:19:30 pm No these are with Buffalo express and they take 7-15 days orders_(1).PNG sh.PNG This is the shipping method and its 7-15 days Ivory 04:21:40 pm I could understand your problem I am checking your next order. Marcel Jewell 04:22:03 pm NO the first order is not sorted why is it taking so long s1.PNG Ivory 04:24:59 pm I could understand your problem Marcel Jewell 04:25:17 pm No you cannot understand my problem So why are my orders not moving Ivory 04:26:28 pm You are facing tracking. Am I right? Problem* Marcel Jewell 04:26:55 pm Yes my orders are not moving its been 15 days already why dont you open the attachments orders_(2).PNG Its not that difficult to understand Ivory 04:28:16 pm Please allow me a moment I would escalate that issue . Marcel Jewell 04:28:54 pm How can you take our money if you do not deliver on the time you say Ivory 04:29:04 pm Could you please confirm mail id? Marcel Jewell 04:29:31 pm *** I think in my next youtube video i must do a review on Banggood Not on the products i buy from u The nore u buy the worse your service gets Ivory 04:32:29 pm I really apologize for inconvenience Marcel Jewell 04:32:47 pm So what about my products Ivory 04:32:48 pm Thank you for the details Could you please send me the correct and full shipping address in the following format:

Name/consignee: Address/site: city: provinces/State: Post Code: Country: Phone number: Marcel Jewell 04:33:23 pm Capture.PNG The address is not the problem its on my orders Tracking Number: BUFZA***YQShipping Method: South Africa Direct MailShipping Address:Marcel Jewell,4 Bardia street,Cambridge West,East London,Eastern Cape 5247,South AfricaPhone: *** https://goo.gl/maps/taSEdVwZmqpTs71J6 This order was delivered to the same address o1.PNG Ivory 04:38:17 pm Please allow me a moment to escalate that issue. Marcel Jewell 04:39:04 pm I have customers coming to my shop everyday for there orders but it still has not left China Ivory 04:44:59 pm It might be the stock out of stock that's why it was cancelled please try next time Marcel Jewell 04:45:19 pm What are u ralking about Why are my orders still in China 15 days later Order No: ***0 Ivory 04:46:17 pm This is not for you please avoid this I am sorry for this. Marcel Jewell 04:46:56 pm Ok but we need to sort this out Ivory 04:48:56 pm I have escalated the case, request you to wait for 48 hours, our concerned team will contact you soon, request you to keep an eye on email from our end. Marcel Jewell 04:49:19 pm Thats not good enough I have been waiting to long already for my items Ivory 04:50:24 pm I really apologize for this I will try my level to resolve your concern. Marcel Jewell 04:50:58 pm So what would you like me to tell my customers