i bought 2 phone from banggood

i bought 2 phone from banggood, i wait more than 90 days, and now they say wait and wait and wait, they shipped my parcel to another country, and now, they said me you are responsible for our mistake, this is like a joke. this is my order number: ********** 0 & ********** 2 this is track number: RS ********** 65CH & RU ********** 32CH please banggood solve my problem