Buffalo Logistics - Banggood chosen courier

Ordered an item on Banggood. This useless company was used without my consideration. I received info regarding my item being at customs, 3 days after being shipped from China, waiting for me to pay the clearance, I paid it the same day. 5 days later I'm still waiting for an update, the tracking still says "tax paid" No answer to support tickets, the phones are not being answered and no response to emails asking where my parcel is and why it's not being delivered.