BILLION CAPTURE PHONES AND PAYMENT GONE MISSING

I placed an order on the 21st July 2019. I made TWO different payments, of the same amount R5053,85. In other words i paid R5053,85 + R5053,85. I bought x5 Billion capture cell phones, and ANOTHER x5 Billion capture cell phones. The total of phones x10. (I made two different payments of R5053,85) I have spoken to online customer service, *****, Amy, Ryan etc. None of which can help me. They pick up only ONE order, order no. ***2. They have emailed me to say, order ***2 is being shipped. BUT .... nobody can answer where my other shipment is, i did not receive an order number for the second shipment, BUT the money has come off my account. I have gone to my bank (Absa bank) to query this, however they say the money was received by the merchant (banggood) This is ALOT of money, and nobody can tell me where my money went, and where my second shipment is. I even went to the bank to ask for a statement to prove the money has gone off my account - NOBODY can answer me. MY MONEY IS MISSING, AND I HAVE NO ORDERS BEING SHIPPED TO ME FOR THE SECOND PAYMENT that went off of YOUR payment gateway.