Don't buy BANG AND OLUFSEN (B&O) - Horrible customer service from Mall of Africa store

I bought BEOPLAY 3i earphones from B&O at the Mall of Africa for over R3000. Hardly 6 months later, they started malfunctioning (bad distortion, one speaker playing). I took them back and they were repaired and I advised them that I had no intention of bringing them back again if they give me the same problems. They promised it would not happen - however a month later the same problems reoccurred. I took them back again and specified that I am not willing to have them repaired again but rather they either give me another model or refund me. After about 6 weeks they come back and tell me that the exchange has been declined at the store level and that I should take back the "repaired" set. We pay exorbitant amounts of money to get quality products and service and this is pure abuse of customer rights. I can't imagine any company selling what is supposed to be high end products behaving in this manner. I am extremely disappointed with the company and I greatly regret having purchased its product, which is defective and they expect me to keep bringing it back for repairs, with the hope that the warranty expires while they keep repairing it. I have gone for months without the product whilst they "repair" it.

Refusing to exchange this defective model or refunding my money is incomprehensible.