Unprofessionalism

<p>My husband and I called Banana Beach beginning of the year to make a booking for our December holiday. We were informed that the resort will only start taking bookings beginning of July 2016. We called them today(1st of July 2016) to do that but to our surprise,were informed that they are fully booked,which did not make sense to us. My main issue with this query is that nobody apologised for inconveniencing us,let alone suggest other resorts we can contact or even suggest that they'll contact us should there be a cancellation. I found this rude,uncalled for and really unprofessional. This type of behaviour is totally unacceptable.</p>