Poor Service

To whom it may concern

I have been a faithful client since 1999 and have been visiting the resort every year and sometimes three to four times in a year.

The unit which I was living in this year from the 02/01/2018 to the 9/01/2018 (Unit 19) was totally unacceptable. I have paid R9600 for the seven days I was there and really did not feel comfortable at all. Previously with the other units I have noticed some issues but it was said to be in the process of been upgraded and I really didn't mind because I know Rome was not built in a day and just lived with it. But now I started to realise that i am paying for comfort and its not what I'm receiving. The only comfort was waking up and seeing the waves and the convenience of getting to the beach. I even tried to look for other accommodation during my stay there.

The following items were noticed and to have been found unacceptable: 1.The tiles in the bathroom looks as if a child placed it. 2.Terrible smell coming from the bathroom area. 3.Sitting room couches and soffers have been there for the past 20 years. Evidence of it starting to tear or shred is noticeable. Totally uncomfortable even so a shutter board had to be placed under the seat by the Maintenance crew. Really Upset. 4.The mattress in the main room suppose to be a double bed, the bed that was in the unit don't come no way near a double bed and should have been able to fit two people. The bed is three quarters that the brick base sticks out and you find yourself continuously getting nicked at the edges of the base. 5. The bedding is old and the pillows seem to have lost their comfort.

The general upkeep of the garden and pool area was pleasant but the units are been neglected in terms of comfort. I do understand that the resort is busy been upgraded but like I have said I've been coming to the resort for the past 20 years and the last couple of years the Bungalows have been upgraded and that's all you here is the Bungalows. I paid a lot of money hoping that my family and I would have received the comfort we were looking for before we get back to work. If I had known this before I would have definitely not booked at all. Going forward It is sad to say that my +-20 years of been a faithful client at Banana Beach Holiday Resort in the Hibberdene area (South Coast) has come to an end. If I am going to be treated as if I am not worth anything to the resort then I would rather spend my money with a resort that can offer the comfort I am paying for. In future, I will not be recommending anyone to spend their hard earned cash at the Banana beach resort as the resort has dropped drastically. The hardest thing for me is that I pay more than what the members of the SAMS do, in fact I think I pay double which I don't mind but when it looks like I'm paying for the members to live in comfort whilst I live uncomfortable, then there is a problem.