PATHETIC SERVICE

Hired a car from these guys for 5 days.They refund policy is something no other company adheres to, with 14 working days.So we pay for a car and on inspection it has a huge crack across the front windscreen, they claimed it still drivable but I refused.After 2 to 3 hours we get upgraded to a higher group for free but the car was in a disgusting condition inside.As they could not refund u immediately with their 14 day policy, we had no option but to use the car.Upon leaving the airbag light comes on meaning a malfunction but had no choice but to take the car as there were no cars available. Now I'm having the same issue of having my deposit returned .Sent about 8 emails and 15 calls to various departments to not a single reply.?o1 even answers at the call centre.Finally get through and I hear the same excuse of waiting for the financial manager to get back...how are these guys still in service.Something needs to be done immediately cos u can imagine how many tourists have fallen into this trap.Can anyone assist to whereby i can lodge a formal complaint with my attorney to some association.Even if they refunded my whole amount including the car rental it would not square off.