Unhappy livid customer

I am beating myself up and completely regretting the mistake I made of not checking the reviews here before purchasing from this store

I made a purchase on 31 December 2024, I did not receive any acknowledgement from the company which I thought could be because it was over the December holidays. I reached out to them via their WhatsApp number on the 3rd of January 2025. They rep**** with they will start making deliveries on the Wednesday of 8 January 2025. Long story short, after a promise of delivery on the 16th of January, I still have not received my bed. I requested a refund and that's when I was promised delivery on the 16th. Today I am told they will deduct the delivery amount because they incurred additional costs while "delivering", delivering what when I didn't receive the bed. The amount I paid for delivery is R1800. When I questioned the deduction, the story changed to ''you cancelled the order while it was already in transit'', I asked for the tracking number as detailed on their website, now I am completely ignored.

They keep changing reasons to not refund the full amount I paid and keep lying about the delivery being already on the way.

Do yourself a huge favour, do NOT buy from this company. Do NOT!!