Terrible quality and terrible customer service

Order ***

Terrible experience and still fighting for my refund. Bought a headboard online and it was 2 weeks late, but when it came it was of terrible quality and the wrong specifications and measurements, they took it back and apologized but now still hold on to the refund, I was promised that it would be done in 7 days but today's it's been 11 days and still nothing, they ignore calls and emails and do not respond to whatsapps and when they do they say they will follow up and get back to me. This is the worst customer experience in years. Managers don't care themselves.