Disappointing service

I bought a bed on the 31 Oct 2025, through them and didnt know they only deliver around Gauteng only. I paid and they called back and informed me that the delivery price that i paid was for Gauteng province. I then requested a refund since i am in Limpopo and they promised to refund me within 7 working days. When i call them my calls are being ignored and their whatsaap robot keeps on promising and promising to pay. I even send them proof of my banking details . My Order number: BM2732