Bad customer service!!!!!!

Worst customer service!! Bought Bambino car seat in March, 2 weeks ago, the harness to got stuck which resulted in my child getting out of the car seat while car in motion took it back to Makro and Bambino representative called me from Makro telling me there is nothing wrong with my c****at when I suggested that he brings the car seat to my premises to show him exaclty where the issue is, he flatly refused and told me about stupid rules which clearly don't work as he is not available on weekends when I am available. He further told me that I should buy an accessory that will secure the child, what is the point of a car seat if you have to busy extra accessories to secure the child? I want my money back, I am not going to risk my child's life with a Bambino car seat whereas the sales people don't even care enough to go the extra mile for the customer. Mbongeni from Bambino, your service is absolutely appauling!!!