1 reviews | Active since Jun 2012
Terrible Terrible Service from Connect division of Balwin
I am putting this review here as Balwin seems to ignore all reviews posted onto their "Balwin Fibre" page that actually relate to "Balwin Connect" - This company expects you to pay good money and takes 1-2 days to offer you basic answers on email/WhatsApp and still somehow manages to achieve not assisting you in any way shape or form. Swapped out our router and require something as simple as clearing the "NAS" / RADIUS session / MAC address from the session on the Balwin Connect side. The team makes it seem like absolute rocket science and takes absolutely ridiculous amounts of time to even bother to respond. Still waiting since 10H15 this morning for a simple session reset so we can use the service we pay for.... Couldnt cancel this faster but guess what.... no service on this aspect EITHER!!! Would be great if Balwin can nip it in the bud here and sort out the poor service level as their other areas of service delivery (even Balwin Fibre - the company who lays the physical cable - offers great service).
A response of some sort would be great Balwin.
Thank you for your review.
Your review has been forwarded to the relevant department and someone will be in contact with you.
Thank you
Thank you for your review.
Your review has been forwarded to the relevant department and someone will be in contact with you.
Thank you
Not sure they will respond, but thank you for the effort.
Kyle
Not sure they will respond, but thank you for the effort.
Kyle
I believe they have been in contact with you and are busy resolving your issue.
Thank you so much
I believe they have been in contact with you and are busy resolving your issue.
Thank you so much
I am still awaiting an email confirmation of the cancellation of my account with Balwin Connect (not Balwin Fibre) and the release to another ISP on 11/01/2026 as I need this in writing with this division as this would be the third cancellation attempt.
Thank you for escalating the issue, unfortunately this seems to be the only thing that put some fire on what appears to be a one-man-show of Balwin Connect.
I look forward to receiving the confirmation of my cancellation and the release of my fibre line dated 11/01/2026.
Thanks in adavnce.
I am still awaiting an email confirmation of the cancellation of my account with Balwin Connect (not Balwin Fibre) and the release to another ISP on 11/01/2026 as I need this in writing with this division as this would be the third cancellation attempt.
Thank you for escalating the issue, unfortunately this seems to be the only thing that put some fire on what appears to be a one-man-show of Balwin Connect.
I look forward to receiving the confirmation of my cancellation and the release of my fibre line dated 11/01/2026.
Thanks in adavnce.
This has reached a new level of ridiculous as now Balwin Connect cannot even properly terminate my service to allow me to move to another provider.
On top of this, I am sitting without internet since yesterday (10/01/2026) which is a day earlier than the agreed cancellation date even... Smooth move Balwin!
Please can whoever is responsible for this actually pull finger and get the team to release my line to the new service provider ASAP as I work from home, and this is causing damage to my reputation because of pathetic service from Balwin Connect yet again...
I trust you will have this resolve as a matter of extreme urgency.
This has reached a new level of ridiculous as now Balwin Connect cannot even properly terminate my service to allow me to move to another provider.
On top of this, I am sitting without internet since yesterday (10/01/2026) which is a day earlier than the agreed cancellation date even... Smooth move Balwin!
Please can whoever is responsible for this actually pull finger and get the team to release my line to the new service provider ASAP as I work from home, and this is causing damage to my reputation because of pathetic service from Balwin Connect yet again...
I trust you will have this resolve as a matter of extreme urgency.
Thank you
Balwin team
Thank you
Balwin team