Struggling to get deposit back.

Dear Sir/Madam,

Your service reflects the state of our nation at this point in time. Terrible. No pride. I cancelled a purchase at the Jade, Somerset West a month ago already. I was told the cancellation was submitted for sign off on the 9th of May only to find out Yesterday that it wasn't. No feedback, no follow up and just no customer service. I would just like my deposit back big please and move on. Calling does not help as the *********** front desk ladies does not know who to put you through to. Sales and bond managers all reply with shallow, meaningless and unprofessional e-mails that basically just passes the ball to someone else. This is bad Balwin.

Eurice van Zijl.