POOR SERVICE DELIVERY - DE ZICHT ESTATE- BALWIN PROPERTIES

How must one go about to get Balwin properties to respond back formally in writing, as it seems as if once property is registered on your name and Balwin receives their money, you as the buyer are left all by yourself to deal with problems, snags etc being a direct result of poor and pathetic Balwin builders workmanship, leaving nothing to desire. Balwin does not even respond to any formal communications after 3 working days. How many buyers are experiencing similar problems with Balwin at Balwin properties? Trying to engage with senior managers at Balwin is seemingly impossible as they are kept in the dark about clients frustrations at estates. Snags not completed after more than 5 months is merely pathetic. Even regional contracts manager Leon Du Mont and Anthony Diepenbroek being General Manager of Western Cape seems to not be willing to assist although they are fully aware of problems being experienced. Being a first time home owner and buyer, buying Balwin was the biggest mistake ever made and we will most definately not recommend Balwin to any individual due to Balwins poor workmanship, poor communication and pathetic after service. Snags being reported in line with protocol results time and again in new snags as additional damage is caused by Balwin and their contractors when attending to snags.