BM
Bridget M
1 reviews | Active since Jun 2020
14 Sept 2020, 09:27
Poor service
The Fibre connection has been off from Saturday mid day till Sunday. Utter *******.
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Replies (3)0
Replies (3)
Balwin Properties's replyOfficial
14 Sept 2020, 09:53Hi Bridget,
The services were already restored fully on Sunday at 18:00. Then the client had to reset their wifi router and needed to contact their ISP to get connected again, as per sms communication.
The services were already restored fully on Sunday at 18:00. Then the client had to reset their wifi router and needed to contact their ISP to get connected again, as per sms communication.
Balwin Properties's reply14 Sept 2020, 09:53
Official
Hi Bridget,
The services were already restored fully on Sunday at 18:00. Then the client had to reset their wifi router and needed to contact their ISP to get connected again, as per sms communication.
The services were already restored fully on Sunday at 18:00. Then the client had to reset their wifi router and needed to contact their ISP to get connected again, as per sms communication.
BM
Bridget M's updateReviewer Update
14 Sept 2020, 09:59The turnaround time was not good at all. From Saturday mid day till Sunday in the evening. Do better.
BM
Bridget M's update14 Sept 2020, 09:59
Reviewer Update
The turnaround time was not good at all. From Saturday mid day till Sunday in the evening. Do better.
Balwin Properties's replyOfficial
14 Sept 2020, 10:22Unfortunately our FTTB supplier had a major core outage effecting 4 of our sites and their entire network over the weekend. This is not a usual occurrence and services prior to this have run stable for 4 and a half years on the core switch.
Balwin Properties's reply14 Sept 2020, 10:22
Official
Unfortunately our FTTB supplier had a major core outage effecting 4 of our sites and their entire network over the weekend. This is not a usual occurrence and services prior to this have run stable for 4 and a half years on the core switch.