Over charge and customer service

I have recently moved to Westlake eco estate, a balwin property. I used to live in Greenstone crest,also balwin property exactly 4,8 km away. Firstly at Greenstone we had 2 or 3 Internet service providers to choose from with good monthly rates and service. At Westlake there is a fight over Evotel that had put the fibre lines in and Vodacom that is the ISP. There is no other choice . We are forced to deal with the expensive rates of vodacom and vodacom only. Then there is meter shack, So the electricity rate for this area is between R1,53 and R1,72 including VAT. Meter shack is charging R2.02 flat rate. I don't know if it is inc. vat or not. Because we don't get a statement ,we only receive an email stating the amount we have to pay. I have sent numerous emails to ********** And to date there is no reply, The meter shack also say that because of the high electricity rate, it is balwin or angor that decide this. It sounds like everyone wants to pass the bucket and there is no explanation in why we have to pay so much more. I currently pay an average of R1000 a month more than in Greenstone in winter with the heater on. I also got a bill for the use of 3 days of R340 . How can you tell me that I use R113 a day,if its only my wife and I? It is impossible. I especially decided to move to another balwin development because of the great service and quality of Greenstone crest. But after this move to westlake we decided that we would rather buy somewhere else . If you going to treat me just like another individual that opinion does not matter. How is your customer service going to be when I actually own a unit or two. How did Balwin go so backwards so quickly with Westlake? It is a poor poor service that nobody gets back to you. Lets hope someone can actually contact and get things sorted.