It keeps getting worse!!!

I feel like Balwin pretends to take complaints seriously because explain to me why the Regional Sales Manager blocked me?

To provide some context: during the viewing of the apartment, the sales agent confirmed that the appliances in the show unit would be the same models provided. Unfortunately, the appliances we received were not as promised. When I raised this concern with the estate sales agent at GreenLee, her response was defensive and rude.

The Regional Sales Manager got in touch with me to enquire further about the appliance. I had to follow up frequently (for two months) because I hadn't heard back after the initial call (to which my calls were either declined or ignored). Finally, I received feedback to which they had said the appliance cannot be replaced.

I queried it again highlighting that this was a breach of legislation (Consumer Protection Act) to which the Regional Manager said she would have feedback for me. The day of feedback passed so I decided to follow up, and guess what? I'm blocked.

Do better Balwin!! This is your sales/marketing department. Make your staff aware of the legislation and give your customers what they were promised. Lastly, teach your employees how to interact with customers.