Frustrated and disappointed

I am writing this as it is the only way to convey the frustration and annoyance caused by Baldwin, as well as a warning to any other potential buyers.

When we purchased our apartment, one very strict consideration from our side was the parking layout. Having two vehicles, used daily, with sometimes inconsistent schedules due to our professional careers, parking was very much an important factor in deciding a viable apartment to purchase. Initially Baldwin met our requirements, including this parking factor.

Fast forward to moving in, and without notification or any communication, it just so happened that our parking layout was changed (from the expected and planned parallel parking layout) to the worst possible setup for our lifestyle – tandem parking. Again, no effort was made to consult or liaise with us on this decision. After contacting numerous individuals from both Baldwin and Lansdowne Property Management to try and resolve this issue and being told that it will be investigated and looked into numerous times, it all concluded with the door basically being shut in our faces with a letter stating that they have the right to move parking as they see fit - keep in mind this is their response after months of trying to politely and professionally address the issue with plenty of back-and-forth emails and WhatsApp messages. This experience really puts a damper on what should be a great experience, but it shows that Baldwin does not care as much as it seems if this is how they treat their customers.