Failing to repair their own tenants damages.

I URGENTLY require someone in a senior position (NOT RYAN KALK) to get in touch with me regarding the terrible service and lack of communication with buyers. I have been waiting for over 7 months to get into my unit which was purchased in March 2021 - PAID IN FULL. Let's not even talk about the additional costs I had to pay during those 7 months, to which Balwin refused remuneration. Balwin failed to evict their tenant before my occupational date came (1st April 2021 - 7 Months ago). I was finally allowed to view the unit last week and to my disgust, Balwin's terrible judgement of their tenant has resulted in the apartment being destroyed. I am now getting uphill as they do not want to repair the damage that Balwin's tenants caused. I'm sorry, but I will not be paying for Balwin's lack of judgement on their own tenants. I purchased the unit off-plan which means the developer (Balwin) should be selling a brand new unit. Regardless if they rented it out before me.

I asked Ryan Kalk for a contact person above his position and all I got was a rude and sarcastic remark. No help at all. What a disgrace, If this was my employee treating and calling customers like this, I know they would be looking for new work as this is not the way you treat a paying customer regardless of your assumed authority due to your position.

Worst customer service ever experienced. Worst regional manager ever experienced, as a trustee in a Trust that has purchased and owns a significant amount of property.

We certainly would not recommend this developer to any person or entity looking for an investment opportunity.

MUST BE THE WORST EXPERIENCE EVER.