KS
Kionna S

1 reviews | Active since Nov 2024

26 Nov 2024, 09:18

Disappointed at everything

We moved into the apartment and there were so many issues. Absolutely upsetting considering it's brand new - goes to show that no quality checks were done by Balwin. The counter tops in the kitchen are extremely small - our microwave doesn't even fit. The specs in the contract is different from what we received.

Regarding our logged issues, most issues are resolved within a week, so thats a positive. We moved into the apartment a month ago and have been complaining about a leaking tap, nothing has been done about it.

Another issue was that we didn't get a parking spot - we were told to park in an unallocated spot. This is ******* considering that the place was supposedly ready for occupants.

Furthermore there was false advertising regarding the appliances. We were told we would be getting the same appliances as in the show house before purchasing. However when we moved in, we got a different washing machine.

When I queried this with the sales agent at Greenlee, she was extremely rude and started screaming at me. A lot of disrespectful things were said by the agent responsible for marketing and selling the units.

I expected better service from this so called "reputable" group.

0
Replies (2)
Balwin Properties
Balwin Properties's reply26 Nov 2024, 10:28
Official
Good day Kionna,

Thank you for the review. We have escalated the matter and someone will be in contact you shortly.

Thank you

Best regards,

Balwin Properties
Balwin Properties's reply13 Dec 2024, 11:24
Official
Good day Kiona,

We believe that our contracts manager has been in contact with you and the issue will be rectified in the first week of January as discussed.

Thank you 

Best regards,