Deposit still not refunded after 4 weeks!

On the 05 September 2020, I signed an offer to purchase a unit at Greencreek and paid an R10 000 deposit on the day of the launch, the following day (06 September), I notified Balwin in writing of my intention to cancel my offer to purchase and stated the reason and asked for my deposit to be refunded. I was asked to provide evidence to justify my reason to cancel which I did on 07 September 2020. I did not receive a response from Balwin after 3 emails requesting my deposit to be refunded until 11 September 2020, where I was told that my cancellation request has been forwarded to management for consideration and I must wait up to 3 weeks for the process to be finalised. Today the 09 September 2020 after 4 weeks, my issue has still not been resolved! I was only told that my request was submitted to management (I was told this 4 weeks ago).

My deposit is still in the attorney's trust account and have indicated that they are waiting for a cancellation instruction from Balwin to enable them to refund me. This is poor customer service and not the way to treat clients. I had high regard for Balwin properties but after my experience in dealing with them, I am very disappointed.

Unsatisfied and still awaiting my deposit.