Deplorable aftersales service

<p>I recently moved into my apartment in Kyalami Hills and having reported all my snags within the 30 day grace period, had my snags repaired . . . or so I thought.</p> <p> </p> <p>A few months later, certain snags reappeared such as water from the unit above mine was dripping from the sliding door above my unit into the walls, the cracks on the walls formed from the settling of the building (which was previously repainted) started to appear again and the balcony began rusting after having being reassured by the estate manager that it was sealed and would not rust.</p> <p> </p> <p>I reported the reappearance of these snags to the maintenance manager upon which his response was that as per the NHBRC, the warranty period is 90 days after which it then is for the cost of the owner. . . I mean seriously!!!! Even my kettle and iron comes with a 2 year warranty!!!!</p> <p> </p> <p>The aftersales service of my unit was handled extremely poorly and I would warn any person purchasing a Balwin unit to ensure that all snags are satisfactorily repaired.</p>