Balwin:landsdowne The Blyde- poor customer/homeowners service.

Extremely disappointed with the lack of communication, service and bad treatment from Balwin-landsdowne at The Blyde.

Our unit basin, door and wall was damaged by water leakage in the wall coming from upstairs geyser in January. The matter was reported to the estate manager Mpho. They assessed the damage immediately but that was the end. I had to send several emails, go to the office and further called landsdowne several times but there is total disregard of my emails and no feedback. After send several WhatsApp messages finally in June mpho rep**** that the insurance has approved the claim but still to date the damage has not been fixed. The basin is detached from the wall due to the leaking and therefore is of inconvenience and could cause damage/injury to myself and kids.

We are taken from pillar to post and no one want to take responsibility or respond. This people are quick to amend rules, increase levies, penalise owners for non payment of levies without any proper communication. AGMs are not held as expected in order to consult/update homeowners about the running of the place.

We expected the best from Balwin properties but we are getting the worst treatment.

I regret buying into this development.