Balwin Propoerties Making Owners Life a Nightmare

Took ownership of an apartment at The Blyde in Feb 2022. Balwin has an APP with which one uses to access The Blyde and to grant access to visitors. This seem to be selectively given to few owners and not to the others. Balwin Registered me on this APP as a Visitor and therefore with no ability to access or grant access into the complex using the APP. I am therefore always having to explain oneself at the complex gate in order to gain access to the complex and have to walk between my apartment and the gate to ask security to grant my visitors access. This has been been happening and been the case since February 2022 and i constantly as them to resolve my issue and they do nothing about it. It is disappointing of Balwin Properties and also the body corporate of The Blyde that they make people buy in their developments only to make living in the complex a nightmare