Balwin Property Desposit Still Not Refunded

About 3 months ago I emailed an agent interested in an apartment at The Reid in Linbro Park.

A R20 000 deposit was requested in order to secure the unit which I paid within days of my enquiry - unfortunately due to unexpected personal and financial issues, I decided to stop the purchase process and explained to the agent the reasons why I would not be purchasing the unit anymore. I hadn't signed any OTP - the only documents I had filled in were the ones that were needed by the bank. The bank hadn't given me a response to confirm if I have been approved yet or not.

I have since then requested to receive my deposit back and it has been over a month. Every time I call I get told there is nothing that can be done and they have to take the matter up with Management - this has been going on since the 27th May 2018. I called last week - only to find that the unit was still under my name and that management had not yet cancelled. I was shocked as I had requested a month ago and countless times I had been promised the money would be in my account.

My biggest issue is that I am not being given definitive answers and all I am told is that the issue is with management. I would like to have my deposit paid back into my account asap as I feel it is long overdue.

The agent at some point even assured me the attorney's would call me to get my banking details which never happened.

I am very disappointed at how all of this has progressed and their lack of truthful communication.