Balwin Properties The Huntsman Somerset West

A few weeks ago my wife and I attended a marketing day at The Huntsman development in Somerset West. We were looking for an investment unit. After viewing the show unit and deciding on one to purchase, we processed the paperwork and immediately paid the R20K deposit. This secured us the special conditions of sale only available on that day. As I had another urgent appointment, I advised the agent that I would sign without reading all the information however, I specifically confirmed with her that I was free to approach my bank for bond approval. When I subsequently provided them with my bankers details, I was referred to a clause by their “devepment liason” prohibiting this. I responded that an agent/representative is required to give accurate and truthful information, especially to a specific query. The “it was a mistake” reasoning does not absolve Balwin from this obligation. Upon my insistence, this issue was escalated to their Sales & Marketing manager (I also emailed her directly) No response was received. Be careful of misleading sales pitches and lack of feedback. Their way of dealing with any dispute is to ignore you.